Last Updated: [Add Date] SolarsIndia (“we”, “our”, “us”) is committed to safeguarding the personal and business information of all users and vendors. This Data Protection Policy explains how we protect, process, store, and manage data collected through our website and services. This policy applies to all customers, vendors, employees, partners, and visitors interacting with SolarsIndia.

1. Purpose of This Policy

The purpose of this Data Protection Policy is to:

• Ensure responsible handling of personal information
• Maintain compliance with applicable data protection laws
• Define guidelines for secure data processing and storage
• Protect user rights and maintain trust

2. Scope

This policy covers all personal and business data collected through:

• Website forms
• Vendor registration
• Customer inquiries
• Cookies & analytics
• Communication channels (email, phone, WhatsApp)

3. Types of Data We Collect

3.1 Personal Data

• Name
• Phone number
• Email address
• Location
• Customer inquiries

3.2 Vendor Data

• Business name
• Official documents (GST, PAN, certifications)
• Project photos
• Service list
• Staff details (if shared voluntarily)

3.3 Technical Data

• IP address
• Device type
• Browser type
• Cookies
• Usage analytics

4. Legal Basis for Data Processing

We process data under these lawful bases:

• User consent (contact forms, subscriptions)
• Contractual necessity (connecting customers with vendors)
• Legitimate interest (improving platform performance)
• Legal compliance (verification, fraud prevention)

5. How We Use the Data

We use personal and vendor data for:

• Account creation
• Vendor verification
• Matching customers with vendors
• Lead sharing
• Customer inquiries & communication
• Improving platform features
• Marketing communications (with consent)
• Analytics and performance monitoring
• Fraud prevention and security checks

6. Data Protection Measures

SolaraIndia takes strong security measures to protect all stored data:

6.1 Technical Measures

• SSL encryption
• Secure servers & firewalls
• Data backup and recovery systems
• Encrypted data transmission
• Access control permissions

6.2 Organizational Measures

• Limited access for authorized employees only
• Strict internal confidentiality
• Regular staff training on data security
• Document verification protocols for vendors

7. Data Sharing

We do not sell personal data. Data may be shared only in the following cases:

7.1 With Vendors

Customer inquiries may be shared with solar vendors to enable service delivery.

7.2 With Customers

Vendor details (name, phone, services, certifications) are shared publicly.

7.3 With Third Parties

Includes:

• Analytics platforms (Google Analytics)
• Payment processors (if applicable)
• Hosting and server partners

7.4 Legal Requirements

We may share data when required by law or to prevent fraud.

8. Data Retention

We retain data only as long as necessary:

• Customer inquiries: up to 24 months
• Vendor documents: active subscription + 12 months
• Marketing data: until user unsubscribes
• Activity logs: as per server rules

Data older than our retention period will be securely deleted.

9. User Rights

Users and vendors have the right to:

• Access their personal data
• Request correction or update
• Request deletion (“right to be forgotten”)
• Withdraw consent for marketing
• Restrict or object to processing
• Download/export their data (if requested)

Requests can be made through the Contact Page.

10. Data Breach Protocol

In the event of a data breach, SolaraIndia will:

1. Identify and contain the breach
2. Notify affected users/vendors within 72 hours
3. Take corrective measures
4. Document the incident for future prevention

11. Cookies & Tracking

SolaraIndia uses cookies for:

• Session management
• Analytics
• User preferences
• Personalized experience

Users can disable cookies but may lose some functionality.

12. Third-Party Websites

SolaraIndia may link to external sites. We are not responsible for:

• Their content
• Security measures
• Data practices

Users should review third-party privacy policies before using them.

13. Updates to This Policy

This Data Protection Policy may be updated anytime. Updated policies will be posted with a new “Last Updated” date. Continued use of the website indicates acceptance of these changes.

14. Contact Information

For questions regarding data protection, contact us through the Contact Page on SolarsIndia